First of all, if you would like to modify your order or claim about the product’s quality for any reason and request a return/ replacement, please contact VALLEY FOR WORLD TRADE LTD support returns@tempestvalley.com and follow our guide.

ORDER MODIFICATIONS?

You cannot modify or cancel your order on your end. After your order has been placed, you have 5 hours to contact us and request order modifications (such as a size/color change), so we can’t support you if you want to return an item because of color/ size or modification after that date. After 5 hours, your order will have been put into production and can no longer be modified, except for your shipping address. Therefore, please contact us as soon as possible.

We can still correct/modify your shipping address before we finish printing the product and ship it out (this process takes an average of 3-5 days).

WHEN CAN I REQUEST A REPLACEMENT ITEM OR RETURN?

To be eligible for a refund/replacement, please make sure that:

Firstly, customers have 14 days from the day they receive their item to request a replacement or refund. Shipping and handling fees are not refundable in any case.

Secondly, each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement item(s) or returns for any of the following reasons:

• The product itself is flawed.
• The quality of the printing is poor.
• The final product is materially different than the design presented on our website.
• The following information about the product is not the same as the order: type, size, color, and printing content.

Lastly, since your order is custom printed just for you, we are not responsible for returns or exchanges due to incorrect fit or preference issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Please make sure you refer to it first for the best fit.

DAMAGED/INCORRECT/LOW-QUALITY PRODUCTS

We guarantee to issue you a free replacement or return in the following situations:

• The design was poorly printed.
• You received a different size from what you ordered.
• You received a different product from what you ordered.

Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.

Check our size chart carefully because if your ordered size doesn’t fit you, we can’t take responsibility.

CAN I EXCHANGE FOR SWITCHING SIZE/COLOR OF THE PRODUCT?

We offer exchanges for smaller or bigger sizes than the original one of your item(s). In this case, you will only have to pay the shipping fee and handling fee, and we will notify you about this total fee.

If you are not satisfied with your purchase, please contact VALLEY FOR WORLD TRADE LTD support at returns@tempestvalley.com, we’ll make it right.

HOW DO I RETURN ITEMS?

Return shipping address: 🏠 71-75 Shelton Street Covent Garden WC2H 9JQ London, UK

A:If a customer would like to return the item we only accept returns of items if they meet all of the following conditions:

• Within 14 days of receipt of your shipment
• In original condition
• Unwashed and Unworn
• In the original packaging

After contacting our support and receiving our response, please do exactly the following instructions:

• Pack all the returned items, along with a print-off of your confirmation of purchase email.
• Go to the local post office, or another courier, to ship the package to the address below:
• 🏠 71-75 Shelton Street Covent Garden WC2H 9JQ London, UK

Please provide us the tracking number from the post office or couriers

You will receive an email as soon as we receive your items. We will also send you another email to notify you if we approve or reject to refund in your case.

RETURN SHIPPING COST:

You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact us:
🏠 71-75 Shelton Street Covent Garden WC2H 9JQ London, UK

Returns@tempestvalley.com